Frequently Asked Questions
Everything you need to know about Ticket Spot. Can't find the answer you're looking for? Reach out to our support team.
Getting Started
Ticket Spot is an event ticketing platform that lets you sell tickets online with 0% platform fees. You can create event pages, manage attendees, process payments, and check in guests — all from one dashboard. It works for in-person, virtual, and hybrid events of any size.
Sign up at ticketspotapp.com, click "Create Event," and fill in your event details — name, date, location, description, and ticket types. You can customize your event page with your branding, add seating charts, and publish in minutes. No technical skills required.
Most organizers are live within 5 minutes. Create your event, set up ticket types, customize your page, and start selling. If you're on Shopify or Wix, install the app from the marketplace and you're ready to go immediately.
Pricing & Fees
Ticket Spot charges 0% platform fees on Professional, Business, and Business+ plans. You pay a flat monthly subscription and keep 100% of your ticket revenue. The only additional cost is standard payment processing fees (Stripe, PayPal, or Square), which go directly to the payment processor — not to Ticket Spot.
Eventbrite charges 3.5% + payment processing on every ticket sold. On $50,000 in ticket sales, that's $1,750+ in platform fees alone. Ticket Spot charges 0% platform fees — you keep all $50,000. On our flat monthly plans, the savings grow the more you sell. Check our pricing page for detailed plan comparisons.
No. Ticket Spot is transparent about pricing. You pay a flat monthly subscription fee based on your plan, and standard payment processing fees apply (set by Stripe, PayPal, or Square). There are no per-ticket commissions, no surprise charges, and no fees for adding team members or check-in staff.
Yes. Every new account starts on a 7-day free trial automatically — there is nothing to opt into and no credit card required. The trial unlocks every feature on the platform, including Business+ and Platform ones, so you can test seating charts, white-label mode and the check-in app before choosing a plan. It is capped at 10 attendees in total; once you reach that, ticket sales pause until you subscribe.
Tickets count in the calendar month they are issued, when the purchase or registration is processed. The event date and check-in date do not determine the month. If you issue 600 tickets in October for events in November and December, all 600 count toward October. With a 500-attendee monthly allowance and no other October usage, you need ticket-pack capacity or a higher plan to cover the extra 100. Those tickets do not count again at the event or check-in. The included allowance renews each calendar month, including on annual subscriptions. Monthly allowance rules and ticket packs.
As the site owner or an admin, select your site and open Events. Click the Current plan card’s heading or usage message to open Usage & Add-Ons, even when the card says "Usage is within plan limits." Under ATTENDEES, Used this cycle shows the current month’s usage, Remaining shows unused included allowance, and Available Now adds any unused ticket-pack credits. Manage plan opens Billing to change your plan or add capacity. Some dashboard views also have a View Usage button that opens the same usage dialog. Check monthly usage step by step.
Features & Integrations
Yes. Enable Automatic translation in Design → Widget → Quick Settings for supported built-in widget and checkout labels. Enable Multilingual communications separately in Design → Attendee Communication for emails and tickets in the attendee’s saved checkout language. Your own event descriptions and custom messages need their own translations. Preview Language changes your preview; it does not set one language for every customer. Language and locale FAQ.
Yes. Ticket Spot is a Shopify app with a 5/5 star rating. It embeds directly into your Shopify store — customers buy tickets without leaving your site. Features include a ticket selector app block, thank-you page app block, seating charts, and Klaviyo sync. Install from the Shopify App Store in under 5 minutes.
Yes. Ticket Spot has a Wix app available in the Wix App Market. Add a drag-and-drop ticket widget to your Wix site with one click. No coding required. Sell tickets, manage attendees, and track sales directly from your Wix dashboard.
Yes. Ticket Spot integrates directly with Klaviyo. Every ticket purchase automatically syncs attendee data and event details to your Klaviyo account. Build targeted email campaigns, manage attendees in your CRM, set up abandoned cart flows, and drive repeat ticket sales — all on autopilot.
Yes, from Business up. Build seat maps with rows, tables and sections, set seat categories and pricing, mix in general-admission areas, and save charts as reusable templates. Attendees pick their own seats at checkout with live availability. Business+ adds uploaded venue floor plans, selling whole tables, booth layouts and multi-floor venues. Works on Shopify product pages too.
Yes, in two stages. Business adds your logo and colours to tickets, emails and event pages. Business+ adds full white-label mode: Ticket Spot branding is removed from emails, ticket and email labels are yours, and you can run events and your site on your own custom domains. At that point attendees only see your brand.
Ticket Spot includes a check-in app for iOS and Android. Scan QR codes on tickets for instant validation, manage guest lists in real time, and track attendance across multiple entry points. Every scan is checked against the live guest list, so each scanning device needs a working internet connection at the door — there is no offline mode — and in exchange no gate is ever working from a stale copy.
Events & Tickets
Ticket Spot works for any event: conferences, workshops, concerts, festivals, sports events, fundraisers, meetups, classes, webinars, and hybrid events. Whether it's a 20-person workshop or a 5,000-person conference, the platform scales to your needs.
Yes. Create unlimited ticket types — early bird, VIP, group rates, student discounts, general admission, and custom tiers. Set different prices, capacities, and availability windows for each type. You can also offer free tickets and pay-what-you-want options.
Yes, from Business up. Attendees can add workshops, breakout sessions, masterclasses or supplementary events at checkout alongside their main ticket, in one flow and one payment.
From Professional up, attendees automatically receive PDF tickets with unique QR codes by email, plus Apple Wallet and Google Wallet passes. Adding your own logo and brand colours to them starts on Business.
Yes. Set up a private event and restrict access with a password or send direct invitations to selected guests. You control who sees and purchases tickets. Manage the guest list, track RSVPs, and send exclusive updates only to invited attendees.
Yes. Share your ticket page link on Facebook, Instagram, TikTok, LinkedIn, or any platform. You can also integrate with Facebook's event features for direct ticket purchases through your event page, and run targeted social ads that link straight to checkout.
Ticket Spot supports Stripe (credit/debit cards, Apple Pay, Google Pay), PayPal, and Square. On Shopify, you can use Shopify Payments. Choose your preferred processor — payments go directly to your account, not through Ticket Spot.
Still have questions?
Our support team is here to help with anything from setup to advanced features.
support@ticketspotapp.comAverage response time: under 2 hours